FAQ’s

Do I need an account to place an order?

We recommend that all our customers register with us, to get the best service and offers available. However, you can shop without creating an account. If you register with us, you’ll enjoy the following benefits:

• Sign up with us and earn 250 points which you can use in your first purchase. 
•  Make your first purchase and earn 1 point for ₹ 1 you spend.
•  Get 500 points on your birthday as a gift from Kamakhyaa family.
•  Refer to your friend both of you will earn ₹ 500 off coupon.
• Track your orders and review past purchases.

• Updates on what is the latest in-store.

• Save your address and view the order status.

• Get updates about what you left in your cart.
• On-going discounts direct in your mail.

How do I create an account?

You can register by simply adding your name, email address and a password here: https://kamakhyaa.com/account/register 

Sign in to view what is already in your shopping cart.

How can I change my personal details or shipping address?

Log in to your account on our website to change your personal details or shipping address

Which items can be returned?

Only garments and footwear can be returned or exchanged based on certain conditions. You can refer to our Return, Exchange & Cancellation Policy to know the eligibility for the same.

Accessories can be exchanged but not returned. Exchange of accessories need to be informed within 2 days from the date of delivery of the product to you.

Since we keep limited inventory, we may not have all sizes or all products available at all times. In such cases, we will return the amount paid for the particular item in exchange of a coupon. We do not provide refunds for any products once sold. Please note that if we have made a mistake from our end by sending you an incorrect product or garment size, we will return it to you with the correct product/ garment size.

Is it safe to use my credit card?

Kamakhyaa accepts credit card payments through a secure online server, as we realize the importance of the security of your details. 

Does Kamakhyaa ship to multiple addresses?

You can only make one order upon checkout to be shipped to one address. However, if you require more than one item to be shipped to more than one address, you will have to make separate transactions per item.

What kind of packaging will my order be shipped in?

All merchandise from Kamakhyaa will be delivered in Kamakhyaa’s boxes or packages that will ensure that your product will reach safely to its destination without any damage.

How do I know that the products you sell are authentic?

Kamakhyaa assures you that we are an authorized online store/distributor and we sell only authentic designer wear that our merchandisers have handpicked. Each brand is handpicked after ensuring at least one environmental & one ethical aspect of sustainability has been carried out. To read more about how Kamakhyaa is working towards sustainable Fashion, visit our Shop by Sustainability page.

How do I redeem a promotional code?

Simply enter your valid promo code at checkout. Multiple promotional codes cannot be added

Do you ship to my country? Which currency can I buy in?

We ship worldwide. You can choose your billing payments to be in any other currency through Paytm payments. You will be able to select the currency at the time of payment.

How do I reset my password?

If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

Where can I find information on sustainability?

To read more about how Kamakhyaa is working towards sustainable Fashion, visit our Shop by Sustainability page.

Can I buy a product that has been sold out?

For a sold-out item, select the size of your choice and send us a request with your details and we will get back to you once the product is available.

What size should I order?

The size chart that is available on each product page will solve your sizing queries.If you have detailed questions about the sizing of a particular product, you can contact us at contactus@kamakhyaa.com or+919910707750.

I need help deciding what to buy. Can I speak to a stylist?

Yes, we provide our customers complimentary personal styling assistance that can help you find something in a particular style or for a specific occasion. If you have queries regarding what color would suit you or what garment would enhance your body type, our stylists will solve it all. For styling related queries, you can book a free consultation call with our personal styling assistance at Personal Styling Assistance page.

Does Kamakhyaa offer customisation?

Yes, We offer customisation for specific products. You can check the product description to know if that product is customisable or not. If you are looking for anything specific customisation, you can write to us or book an appointment.

Still have a query?

Didn’t find an answer to a query that you were looking for? Kindly email at contactus@kamakhyaa.com and we will get back to you within the next 48 hours. You can also contact us at customer care on +91 9910707750 from Monday-Saturday (10am-7pm IST).